The timeframes presented in our standard return policy will be effective from the original order date of the backup sizes. If you are not satisfied with your purchase, please contact us by phone. It covers these sections, but its full policy on sales and refunds is more detailed. Deliveries to canada take on average 20 days to arrive, depending on the shipping method used. Sample return policy for ecommerce stores termsfeed. How to write a return policy the right way template. Our primary goal is to offer a seamless and convenient option for. You can also include a copy on your store receipts and in shipping materials. You do not need to wait for instructions from us to send it back. Phrases like adhering to policy, under any circumstance, and sole discretion arent adding any legal validity to your return policy, but they are making customers heads spin. Please visit our online returns center to process your return. Please feel free to contact us directly regarding sizes or styling as we are. Customers may return an item for refund within 15 days of receipt. Attach the bottom portion of the return policy and form that was included with your order to the outside of the box.
Our return policy said, we will gladly accept returns with a receipt within 60 days of purchase. Despite the fact that you will be lenient and gracious to your customers, you still need a firm return policy template. Sale collection and jewelry items are final sale and cannot be returned. Everything in brackets can be updated to fit your brands store. Return policy template 3 free templates in pdf, word. View return form please allow 510 days for package transit. The product must be in its original condition, unused and in its original packaging.
Dec 24, 2018 a return policy for a small business is a set of rules that lets customers know what to expect if and when they need to exchange or return a product they bought from your store. A good refund or return policy can help protect your company and win your customers trust, but making sure your language is clear and concise is extremely important. Lets look at some of the most important clauses for your return or exchange policy. As the cost to acquire customers rises, many businesses are looking at how to retain customers and increase their lifetime value.
Or at this time i do not accept any returns or exchanges. You should have a standard return policy for your business. Make several copies of the manual, give one to each employee and store a spare near the cash register for easy reference. How to write an ecommerce return policy real examples. The klassy girl boutique guarantees you will be receiving quality merchandise that is in stock and ready to ship in a timely manor from our oklahoma shipping facility. Sep 21, 2017 a small business return policy is a set of rules that lets customers know what to expect if they need to return or exchange a product. You may request a return or exchange within 30 days of the receipt of the product.
Jun 25, 2019 document each policy in a procedures manual or employee handbook. It makes sense to have a return policy as some sources estimate that around nine percent of purchases made in a brickandmortar store are returned, and around 30. Personalized or other customized product may not be returned for refund or exchange under any circumstances. The 10 items to include in your return policy template. There is no onesizefitsall return policy, but here is a general ecommerce return policy template to get you started. It doesnt have to be fancy, just a threering binder that you can continue to update as time goes by. The following terms and conditions and any other related rules made available in writing by montblanc collectively the conditions of sale are applicable to all montblanc products that you the customer may order from montblanc north america llc, a corporation organized and existing under the laws of delaware and having its corporate headquarters at 430 mountain avenue, murray.
Sample refund, store and shipping policy general resources. Jun 25, 2019 in our shoe stores, we even had fun with the return policy sign. If the return is denied, you will need to call to pay for it to be shipped back to you. Please allow our team 57 business days to process your return once it is received at our warehouse. Enclose a copy of your receipt, highlighting or circling which items you are returning. And if youre involved in the ecommerce business, whether its an online store, digital software or a saas, a couple of the most basic legal aspects you must. Be clear about your return policy and how a customer should handle returns. Aug 22, 2019 avoid using any legalese that can confuse customers about the extent of your return policy. A small business return policy is a set of rules that lets customers know what to expect if they need to return or exchange a product. You can return your product for store credit, a different product, or a refund to the original payment method please note the following exceptions to our return and exchange policy. Visa is a registered trademark of visa international.
Lotus boutique is your goto online womens clothing boutique for all your fashion wants and needs. We are family owned and operated right out of sweet home alabama. Of course, a clear and specific return policy wont do your business much good if customers are unaware of the terms. If you have questions regarding which return address to use, please contact customer service at 18006765523 between 10am5pm cst, 7 days a week.
As a small boutique that carries a limited number of garments in each size, when a customer brought back an item back 30 or 60 days later, the season. In light of this decision, returns to store and our shiptostore service are temporarily unavailable in stores that remain closed. The mint julep boutique will only accept swimwear returns that have not been worn and must have any liners completely attached. For best results, post your policy on the counter of your brickandmortar store and feature it prominently on your website. Jan 17, 2019 a return policy that benefits the customer is often the differentiator between businesses with a strong repeat purchase rate and those that rely on onetime purchases only.
To initiate a return please use the make a return tab at the bottom of our website and select the items you are requesting to receive credit for. Return policy we know that ordering things online can be a gamble since you cant touch the items or try anything on, and because of that we try our best to be very return friendly. We offer free returns or exchanges within 30 days of receiving your order. Complete the return process on our website and then proceed to ship it back to us. Nov 20, 2015 of course, a clear and specific return policy wont do your business much good if customers are unaware of the terms. Their shipping and returns policy clearly states the boundaries surrounding a valid refund request. Operated by me, and my daughters, we strive to make this business one we can be prou. Jan 18, 2020 any product you return must be in the same condition you received it and in the original packaging. Download free printable return policy template samples in pdf, word and excel formats. If the product has still not been delivered after 30 days of purchase date, the customer is entitled to a. If youre looking to return or exchange your order for whatever reason, were here to help. Please allow 10 days for your return to be delivered, processed, and refunded. Printful policies your store should copy free templates. To increase shipping security, a delivery receipt may be asked from you by the delivery company.
According to one source, 9% of purchased products are returned to brick and mortar stores, and 30% of online purchases are returned. Due to covid19, some of our stores remain temporarily closed in an effort to protect our customers and store teams. We do not refund back to your original method of payment. Starting on 07262019, all returns will be given store. Refunds are processed within 15 days of receiving the item back at our warehouse. The blue door boutique 74 whitesville road, building 600 columbus, georgia 31904. Shipping is nonrefundable, unless there was a mistake on our end. Sample refund, store and shipping policy sample policies. Please read carefully to make sure your return goes smoothly. Return and refund policies can differ drastically from store to store, from no refunds whatsoever, so full refunds up to years after purchase, and everything in between. We do understand ordering online sometimes can be tricky with sizing so we have an easy to use return policy. How to set policies and rules for your retail store. Please let us know if you have any questions or concerns before purchasing. How to create a return policy for your small business.
Our templates list of return and refund policies will show the current 2020 best practices that you need to know when it comes to these kind of policies for your ecommerce store. Return policy template 3 free templates in pdf, word, excel. Some return refund policies describe stocking fees for returned merchandise or a time limit on all returns. Printful return policies include items returned by the carriercustomer and damaged items. Anything received to our warehouse after 14 business days will be denied. We hope that you love your purchase today, however, if for some reason you need to return an item, you may do so within 14 days of purchase excluding final sale items and those listed as exceptions with receipt for a full refund excluding shipping cost if applicable that will be credited back to the credit card or form of payment used in your. Either the shipping carrier will return an order, or the customer will. Jan 05, 2011 dont make these return policy mistakes. Contact us to get in touch with our customer service team and describe the items you want to return and the reason for your return. All returned items must be back to our warehouse within 14 business days of the customer receiving the order. We hope you enjoy your shopping experience with us. Etiquette boutique only offers store credit for returns.
Stuff without a receipt can be returned for store credit by completing a tribal council ceremony in which you have to stare us in the eye for 19 seconds without blinking. Well also walk you through the steps in case your order was lost in transit. Tips for writing your online store policies meylah. Input your details into the refund policy generator below and. All items returned must be in new condition, unworn and unwashed. All exchanges must meet the following requirements. Free return and refund policy template when your business operates in the digital ecosystem, it is very important to operate within the legal boundaries to avoid any potential issues. For example, a return authorization request rma is a common term in ecommerce, but your customer shouldnt need to know what one is to return an item. We ask that you please read and understand our return policy. The free backup size program is a new program offered by impressions online boutique and currently in a testing beta phase.
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